Safety, Accountability, and Innovation

Our integrated teams work collaboratively to assess risk and tailor support using the MARAM framework: Victoria’s best practice model for family violence risk assessment and management. Within each team, specialists share critical information, plan jointly, and provide individualised responses to meet the complex needs of those affected by violence.  

The seeds of this integrated model were sown in 2005 when CNV began delivering men’s behaviour change programs. Around that time, we were considering how integrated responses could support improved outcomes for victim survivors and hold those using violence accountable. We recognised that fragmented services often failed to deliver lasting safety or accountability. This marked the start of a shift towards more connected service responses.

We undertook study tours abroad to explore international best practice. In the US, the Duluth Integrated Model offered valuable insights into coordinated perpetrator interventions. In the Netherlands, we observed a team-based approach where practitioners worked collectively with entire families: victim survivors (adults and children) to deliver coordinated and holistic support and response.   These international learnings inspired us to take bold steps toward full integration.

By 2009, CNV began implementing an integrated model, officially finalising it by 2011-2012. This approach was the first of its kind in Victoria, and possibly Australia. We approached the transition cautiously, due to limitations in information sharing laws and sector concerns, and developed strict protocols to manage safety and risk responsibly. Despite early scepticism, we proved that integrated, accountable, and safe systems could be developed and implemented effectively.

The late Hon. Fiona Richardson MP, then Minister for the Prevention of Family Violence, visited CNV during this period. Deeply impressed, she championed the model as the “gold star” approach to meeting the needs of victim survivors. The Royal Commission into Family Violence heard repeatedly about the need for stronger coordination and integration of systems and recommended the establishment of The Orange Door network: statewide safety and support hubs.  The hubs echo our integrated philosophy by bringing together child and family services, specialist family violence support, Aboriginal services, and child protection.

Today, the integrated practice model continues to reflect our founding vision, and we are continually working to strengthen and improve our approach and impact. The development of the model is a powerful example of what is possible with innovation, collaboration, and a deep commitment to safety and accountability.