Feedback and complaints

We are committed to improving the safety and wellbeing of all who have experienced family violence. One of the ways in which we continually evaluate and improve our services and delivery is by responding to all feedback, compliments and complaints in a timely and fair manner, without discrimination.

Your feedback is an important way of making sure your rights are protected.

Any concern you raise or information you provide will not impact on you or your family’s journey with us.

If you have any questions, feedback or concerns we encourage you to reach out to us: either to the staff member you are working with, or by using the form below.

If, at any stage of a complaints process you are not satisfied, you can ask to have your complaint reviewed by contacting one of the following independent bodies:

• Department of Families, Fairness & Housing
• Victorian Ombudsman
• Victims of Crime Commissioner
• Victorian Equal Opportunity and Human Rights Commission

You also have the right to raise matters about service safety with the Social Services Regulator, via [email protected] at any time.